Everything governing how TheNibras handles your data, your website, your books and your money, written to be read rather than skimmed past.
This page is a working draft prepared for review by UAE counsel. It is not legal advice and it does not bind TheNibras or any client until the placeholders below are completed and the text is reviewed and signed off. Under UAE law the Arabic version prevails where the two conflict, so the Arabic text must be prepared by a qualified legal translator before publication. Items shown as [LIKE THIS] are facts that need to be filled in from the trade licence and corporate records.
TheNibras Technologies, trading as TheNibras, is a company licensed in Abu Dhabi, United Arab Emirates under trade licence number 1650761, with its registered office at [REGISTERED ADDRESS]. In this policy, TheNibras, we, us and our mean that company.
For questions about this policy or about your personal data, write to info@thenibras.com. Our privacy contact is the Data Protection Contact, reachable at the same address.
This distinction matters because it changes who decides what happens to your data.
We are the controller of data you give us directly: your free audit request, your enquiry through our contact form, your live chat conversation, your subscription request, and the account and billing records of our clients. We decide why and how that data is used, and this policy governs it.
We are the processor of the data inside a client's own store, website or accounting records. That data belongs to the client, who remains its controller. We reach it through access the client grants us on systems the client owns. We act on the client's documented instructions under a separate Data Processing Agreement, and the client's own privacy policy governs it, not this one.
| Data | Why | Legal basis |
|---|---|---|
| Website address, contact name, email submitted for a free audit | To run the audit and send you the report | Steps taken at your request before entering a contract |
| Name, email, business name, message from the contact form | To answer your enquiry | Steps taken at your request; our legitimate interest in responding |
| Live chat messages, including anything you type into them | To answer you, and to keep a record of what was agreed | Your consent, given by starting the chat |
| Technical data from your visit: pages viewed, approximate location from IP, browser, referring site | Site security and understanding which pages work | Our legitimate interest, and your consent where cookies are involved |
| Client billing details, trade licence, VAT registration number | Invoicing you, and keeping our own tax records | Performance of the contract; compliance with a legal obligation |
We do not knowingly collect data from anyone under 18. We do not collect special categories of personal data such as health, religion or biometric data, and we ask that you do not send them to us.
We only send marketing email to people who have separately ticked the box asking for it. That box is never pre-ticked and never bundled with the audit request itself, so you can ask for an audit without agreeing to marketing. Every marketing email carries an unsubscribe link that works, and you can also unsubscribe by writing to info@thenibras.com.
We do not sell personal data. We share it only with third parties who need it to deliver what you asked for, and each is bound by contract to protect it and to use it for nothing else.
Those third parties fall into a small number of categories: the platform a client's store runs on, live chat and messaging routing, the AI providers that do the first pass on analysis and drafting, email delivery, and payment processing.
We do not publish the individual companies. Any client can ask us for the current list at any point, and clients are told in writing before it changes, so the choice not to publish it does not cost anyone the ability to see it.
TheNibras operates from the United Arab Emirates. We do not host client websites. Each client chooses their own hosting provider and buys the service in their own name, so where a client's site data physically sits is determined by the provider that client selected, and that provider is the client's supplier rather than ours. Some of our own service providers, including our live chat routing and our AI providers, process data outside the UAE.
The UAE has not published a list of countries recognised as offering adequate protection, and has not issued standard contractual clauses. Where we transfer personal data outside the UAE, we therefore rely on contractual protections imposed on the recipient that are at least equivalent to those required by UAE law, or on your explicit consent where no other basis applies. You can ask us which basis applies to a specific transfer.
| Record | Kept for |
|---|---|
| Free audit requests that do not become clients | 12 months from the last contact |
| Contact form and chat records | 24 months from the last contact |
| Client contracts, invoices and accounting records | 5 years from the end of the tax period, as UAE tax law requires |
| Marketing consent records | For as long as the consent stands, plus 24 months as proof it was given |
Under the UAE Personal Data Protection Law you may ask us to give you a copy of your data, correct it, delete it, restrict how we use it, transfer it to another provider, or stop processing it. You may withdraw consent at any time, which does not affect anything done before you withdrew it. You may also object to a decision made purely by automated means that produces legal effects for you, and ask for it to be reviewed by a person.
Write to info@thenibras.com and we will respond within 30 days.
We use access controls, encryption in transit, least-privilege staff access and delegated access to client platforms rather than shared passwords. No system is perfect. If a breach occurs that is likely to harm you, we will notify the authority and, where the risk to you is high, notify you directly, describing what happened and what we are doing about it.
We will post any change on this page with a new version number and date. Where a change materially affects your rights we will tell affected clients by email before it takes effect.
TheNibras Technologies, trading as TheNibras, trade licence number 1650761 issued in Abu Dhabi, United Arab Emirates, registered office [REGISTERED ADDRESS], contactable at info@thenibras.com and [TELEPHONE]. TheNibras Technologies is not currently registered for VAT, so our prices carry no VAT and our invoices show none. Registration becomes mandatory once taxable supplies pass AED 375,000 in any twelve months, and this page will be updated with the registration number on the day it is granted.
These terms govern your use of thenibras.com and any service you buy from us, unless a signed services agreement says otherwise. Where a signed agreement and these terms conflict, the signed agreement wins.
You agree to give us accurate information, respond to requests within a reasonable time, and hold all rights necessary for any content, image, trademark or data you give us. When you request a free audit you confirm you own the website you submitted or are authorised to act for its owner. You will not ask us to do anything unlawful, misleading, or in breach of a platform's rules.
Prices are shown in UAE dirhams and are exclusive of VAT unless stated otherwise. VAT is charged at the rate in force. Monthly plans are billed monthly in advance. One-time build fees are billed as per agreed payment terms at the time of contract. We may suspend a service on payment default.
You keep everything you owned before we started, and everything you give us. Once we have been paid in full for a deliverable, ownership of the custom design and content we made for you passes to you. Until then we keep it. We retain ownership of our own tools, templates, code libraries, audit methods and know-how, and nothing here transfers them. Third-party components such as themes, plugins and fonts stay under their own licences, which you must comply with.
We may name you as a client and show your public website in our portfolio unless you tell us in writing not to.
TheNibras does not provide hosting. We will present you with hosting options and explain the trade-offs, and you choose a provider at your own discretion and buy the service in your own name. Your contract for hosting is with that provider, on their terms, and their uptime, backups, security and pricing are their responsibility rather than ours. The same applies to your domain name and to any third-party platform, plugin or gateway you select.
To build and maintain your site we need access to the systems you own. You grant us that access, we use individually named accounts rather than your own login, and we use it only to deliver what you asked for. You can withdraw it at any time. If you withdraw access we may be unable to continue the service, and fees already due remain payable.
Because the infrastructure is in your name, there is nothing for us to hold. Your site, your domain and your data stay with you throughout and after the engagement. On written request we will hand over any working files, configurations or documentation we hold within 30 days, at any time, including after termination, and not conditional on the settlement of any commercial dispute.
TheNibras Technologies is a software company. We are not accountants, we are not a licensed accounting firm, and we do not keep your books. TheNibras Books is a tool you operate: it records what you enter, applies the rules you configure, and produces the reports and returns you ask it for. Nothing is posted to your books except by you.
It follows that the accuracy of what comes out depends on what goes in, and that checking it is your responsibility rather than ours. Nothing the software produces is an audit, an assurance engagement, a valuation, or tax advice. You remain the taxable person for VAT and corporate tax purposes, the statutory duty to keep accurate records stays with you, and TheNibras does not represent you before the Federal Tax Authority. Where you want the figures reviewed, or representation before the Authority, that is an engagement between you and a licensed accountant or a registered tax agent, not with us.
Our support covers the software: how it works, why a figure appears where it does, and putting it right if it does not behave as described. It does not extend to telling you how to treat a transaction. Where a question is an accounting or tax question rather than a software question, we will say so rather than answer it.
Monthly services run month to month and either side may end them with 14 calendar days written notice, taking effect at the end of the paid period. Either side may terminate immediately if the other commits a material breach and fails to fix it within 14 calendar days of written notice. Sections on fees already due, intellectual property, confidentiality, liability and governing law survive termination.
Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury, or anything else that cannot lawfully be limited. Subject to that, neither side is liable for indirect or consequential loss, loss of profit, loss of data or loss of goodwill, and our total liability for any claim is capped at the fees you paid us in the 12 months before the claim arose.
Each side will keep the other's non-public information confidential, use it only to perform the contract, and return or delete it on request. This survives for three years after the contract ends, and indefinitely for anything that qualifies as a trade secret.
Neither side is in breach for a delay caused by something genuinely outside its control, including internet or hosting provider failures, changes forced by a platform such as Google or Shopify, government action, or natural disaster.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi have exclusive jurisdiction. Where these terms exist in both Arabic and English and the two conflict, the Arabic text prevails.
TheNibras does not host websites. Your site runs on infrastructure you chose and bought in your own name, and your hosting provider's own acceptable use policy governs what may sit on it. What this policy governs is different and narrower: what we will and will not build, publish or maintain on your behalf while we hold access to your systems.
Send a report to info@thenibras.com with the subject line ABUSE, the exact web address, what is wrong with it, and how to reach you. We acknowledge within one business day and aim to reach a decision within five, faster where the content is clearly unlawful or actively harming people. If you are the rights holder, tell us so and confirm your claim is made in good faith.
Because we do not control the infrastructure, we cannot take your site offline and we will not pretend otherwise. What we can do, depending on severity, is ask you to fix it, remove or roll back content we published, decline to continue the work, or terminate the engagement. Where the content is clearly unlawful we will also tell you plainly that we are obliged to stop, and we may be required to report it. Where the law allows we tell you before we act and give you a chance to respond. Termination for a breach of this policy does not entitle you to a refund of fees already due.
No charge, no commitment, nothing to cancel.
Cancel at any time with 14 calendar days written notice. Your service continues to the end of the period you have paid for, and we do not bill again. We do not refund part-months, because the work for that month has been done.
| You cancel | What happens |
|---|---|
| Before work starts | Full refund |
| After work starts, before delivery | Refund of the balance after deducting work completed to date, itemised |
| After the site is delivered and accepted | No refund. The deliverable is yours |
The one-time onboarding fee covers the discovery meeting and configuring your chart of accounts before you begin using the software. That is setup work carried out by our own staff on the software itself, not advice on how your books ought to be structured. It is refundable in full if you cancel before setup starts, and not refundable once it has, because the work is complete at that point.
If a deliverable does not match what your plan describes, tell us within 14 days and we will fix it at no charge. If we cannot fix it we will refund the fee for that deliverable. This sits alongside your rights under UAE consumer protection law and does not replace them.
Email info@thenibras.com. Approved refunds are returned by the original payment method within 14 working days, since the final step depends on the banks involved.
Our whole proposition is that AI does the first pass and our staff check it. That only means anything if we are specific about which is which.
AI-generated analysis can be wrong, incomplete or out of date. That is exactly why a member of our staff checks it before it reaches you. It does not replace professional advice: our SEO analysis is not a guarantee of any result, and nothing produced in TheNibras Books is an audit or tax advice — those figures are yours, entered and reviewed by you.
You can ask at any point for a human review of anything we have given you, or for an explanation of how a finding was reached. Write to info@thenibras.com. There is no charge for asking.
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